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Did you cancel or did they?
Thanks for the information.
Can you give me 20 mins to dictate an answer.
I cannot really give you good news I'm afraid.
Come what may, you cancel this. I do realise that they're going to have to cancel it anyway but the point is they didn't.
The starting point therefore is that you are entitled to nothing I'm afraid unless you can bring yourself within the cancellation policy. You seem to be saying that you cannot.
That said, i wouldn't give up. I would try arguing that they were going to have to cancel anyway and the only reason that you did is that contract was completely unlawful. As a result of that, they cannot enforce an unlawful contract and so you should be entitled to a refund. It is rather convoluted but it is an argument that you can bring.
If they refuse then just issue against them.
It is worth at least arguing this point
Can I clarify anything for you?
So you were within your cancellation rights?
Do they dispute that?
Right, what this comes down to almost certainly then is that they just don't have the money. That is a difficulty of course as you cannot have what isn't there.
Did you pay by visa?
I am really sorry but they are just insolvent and if you used a debit card then you do not have the protection of section 75 of the Consumer Credit Act.
You will get a certain amount back as a result of the insolvency procedures but nothing like the sun that you paid.
I am sorry as this is awful for creditors.
All the best. I am so sorry.
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