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Can you please explain your situation a little more?
Are you based in the UK?Did you pay the US Co by credit card?
Charge it back. Speak to your credit card co.
They are jointly liable under S.75 of the Consumer Credit act 1974
That is the best thing to do.
They are liable for any breach by the merchant.
That should resolve it for you.
Can I clarify anything for you about this today, please?
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They didnt tell you that you would not have access.
Breach of the Consumer Rights Act 2015
Does that assist?
Does that clarify?
The UK card issuer will charge it back.
They just reverse it. Does that clarify?
Yes, you have 6 years to bring a claim under the Limitation Act 1980
Does that help?
Just go through credit card co
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