How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jamie-Law Your Own Question
Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 17650
Experience:  Solicitor
96104960
Type Your Law Question Here...
Jamie-Law is online now

I have been sent an invoice asking for full payment before

This answer was rated:

i have been sent an invoice asking for full payment before any work is started is this enforceable
JA: Where are you? It matters because laws vary by location.
Customer: uk
JA: What steps have you taken so far?
Customer: cancelled the contract within 8 hours of signing it
JA: Anything else you want the Lawyer to know before I connect you?
Customer: yes there was no cooling off period in the contract is this legal

Hello my name is ***** ***** I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.

Can you please explain your situation a little more?

Customer: replied 1 month ago.
we were contacted by a timeshare reclaim company who held a zoom meeting with us to try and claim back costs etc from our time share which we terminated a number of years ago I have looked at their contract and they have no cooling off period and are trying to enforce it after I had written to then to cancel the contract

Did you try and cancel within 14 days?

Customer: replied 1 month ago.
I wrote to them within 8 hours to cancel it
Customer: replied 1 month ago.
they have said that as it is a service they do not have to have a cooling off period

Are you a consumer?
Did they start the service?

Customer: replied 1 month ago.
i am a consumer and they have not started the service yet as they have request full payment which i have refused

Then you have 14 days to cool off under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

As such unless you used the service you can cancel.

Can I clarify anything for you about this today, please?

If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate.

If you need anything further I am available for a follow up at no extra cost.

Jamie-Law and 2 other Law Specialists are ready to help you
Customer: replied 1 month ago.
As the company is based in the canaries does this still apply.
Customer: replied 1 month ago.
Also would this be classed as an unfair contract?

Its not unfair. The law is clear, you are entitled to 14 days.