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Welcome to JA.
I am sorry to hear about your situation.
It appears you have a nuisance case against the neighbour given his plants and hedges are encroaching on your property and as result affecting your rights to the peaceful enjoyment of your property.
In view of this you are permitted to undertake a number of steps to remedy this problem.
Do you understand what I have stated so far, if yes I will proceed to discuss the steps you can undertake to resolve the issue.
Oh ok I will cancel the call.
Please notify customer services that the call did not occur. Further I will let them know from my end too.
I will continue chatting to you online so please bear with me whilst I type out your answer.
I mean the call the service as I will continue to chat to you kn this platform.
As for the remedies please note you can trim the hedges and the ivy plants to a point that it no longer in your property. Further once done please return the hedges and ivy to the neighbour as he/she owns it.
Alternatively you can consider hiring a tree surgeon to the works but before you do so it will be wise to get the neighbours agreement to meet the costs of the service too.
Please contact the number below and explain no call was executed: