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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
Can you upload a copy of your contract with the venue on here?
and when did you actually make the booking?
OK thanks. Please upload a copy on this thread
There are a few ways to send a photo or file. Please click the upload icon on the reply box in your question.- A pop-up window will open. Locate the file on your device, click it once, then click Open.- A link representing your photo or file should now appear below the reply box on your question page. Insert text in the reply box and click the Send button to send your photo or file to me- To send a photo or file, it must be 5MB or less. If your photo or file is larger than 5MB, please resize it or send it to customer support at***@******.*** (please note this is a central inbox and often it may take at least a couple of days to reach me)
Alternatively, please use a third party file sharing service, such as Dropbox, MediaFire, Google Drive, etc. and share the document links on here
Thank you. Yes I have. Leave it with me for now and I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience. You have some back up from advice published by the Competition and Markets Authority on this subject. You can see that here:
It states that “Where a contract is not performed as agreed, the CMA considers that consumer protection law will generally allow consumers to obtain a refund.”
Also that “In particular, for most consumer contracts the CMA would expect a consumer to be offered a full refund where…a consumer cancels, or is prevented from receiving any services, because Government public health measures mean they are not allowed to use the services.”
You can point the venue to this article and remind them that this is not a ‘normal’ situation and certain exceptions would apply. If they refuse to allow you to cancel or provide a refund, you would have to consider a claim against them in the County Court, but use that only as a last resort.
Does this answer your query?
All the best