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Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.
If you incur a loss you have the option to sue the customer - you would need to send them a letter before action (see attached) and demand they repay you within 30 days. If they fail to do so you can start the claim via the Money Claims website which is here: http://www.moneyclaim.gov.uk
In terms of "legal", I presume you mean criminal liability - it depends if the customer deliberately tried to defraud you - if so, ring the 101 number and report them. The Police will ask you for the details and they will decide whether there is enough evidence of fraud.
And you would need to speak to Trading Standards about eBay - 03454 040506.
I hope this helps? If I have answered the question would you kindly leave me a 5 star rating (at the top of your screen), any follow up questions are welcomed.