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Hi thank you for your message, so he has banned you for life from visiting the nursing home because you disputed him deciding that you could not hold a small event for your mothers 93rd birthday?
I understand. All residents (or someone on their behalf if they do not have capacity) will have signed a contract before entering care, and this may contain provisions on the home's rights to restrict access, so you should check that. A number of the fundamental standards, set out in the Regulated Activities Regulations 2014, are relevant to allowing care users to have visitors. In particular Regulation 9 requires providers to provide person-centred care, including meeting a service user's preferences, and Regulation 10 requires providers to respect a service user's privacy and support their autonomy, independence and involvement in their community. In addition, Regulation 16 specifically requires service providers to investigate and take proportionate action as a result of complaints. The CQC's guidance on the standards goes into much further detail, including that a service user's relationship with their loved ones and visitors must be respected, and that people making complaints should not be discriminated against or victimised. CQC refers to placing conditions on relatives' visits, but these conditions must be proportionate and the provider must be able to prove that this is not an attempt to punish those relatives lodging a complaint. Therefore, I recommend you complain to the CQC here: https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
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