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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
How long have you worked there for? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you today. Thanks
Thank you. What do you specifically want to know about this, please?
It was not me who accepted your call request so I cannot assist with why you have not been called but if you do not get the call you can ask for a refund for it
I will resolve that for you