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Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 17401
Experience:  Solicitor
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I have a customer who is wanting all his money back for a

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I have a customer who is wanting all his money back for a machine that he says is un fit for purpose! I have had a report back from the manufacturer to say its working fine & a report back from an independent engineer who says the same
JA: Where is your customer? It matters because laws vary by location.
Customer: Merseyside uk
JA: What steps has your customer taken so far?
Customer: just hand deliver a letter saying if he doesn't get his money back within 7 days he will issue a claim against me
JA: Anything else you want the Lawyer to know before I connect you?
Customer: I have the machine in my possession as he doesn't want it back

Hello my name is ***** ***** I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.

Can you please explain your situation a little more?

Customer: replied 16 days ago.
I have a customer who isn't happy with an engine driven welding machine he says its to Smokey so I have had 2 engineer reports who say its fine

Then you do not need to give the money back.

The customer can then try and take you to Court.

You can the 2 engineers to give statements saying its fine

He will then lose in Court.

That should resolve it for you.

Can I clarify anything for you about this today, please?

If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate.

If you need anything further I am available for a follow up at no extra cost.

Jamie-Law and 3 other Law Specialists are ready to help you
Customer: replied 16 days ago.
thanks for your help