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Hello, I’m Ben, a UK lawyer and will be dealing with your case today. I may also need to ask some questions to determine the legal position.
What do you specifically want to know about this, please? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you today. Thanks
Ok but I presume you have no evidence that this was race-related?
Ok the issue here is that what he experienced is not illegal – it is poor customer service, but that does not make it unlawful. You may believe it is race-related but as you said, there is no evidence of this so would be impossible to prove. On that basis you have no legal grounds to challenge the retailer – they acted unethically, they acted in an unacceptable manner but they did not act unlawfully so you cannot do anything legally against them in the circumstances. This is a matter for an internal complaint only.
I appreciate this may not be the answer you were hoping for but it is the legal position and I hope that it at least clarifies where you stand?
All the best