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UKSolicitorJA
UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 7371
Experience:  English solicitor with over 12 years experience
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I purchased a exercise bike over the phone and it’s

This answer was rated:

Hi I purchased a exercise bike over the phone and it’s different from the one I ordered
JA: Where are you? It matters because laws vary by location.
Customer: London and it’s faulty I was told the one I ordered had run out but this one was just as good
JA: What steps have you taken so far?
Customer: i spoke to the company but they are not willing to help. What sections of consumer act can I rely on
JA: Anything else you want the Lawyer to know before I connect you?
Customer: no thank you

Hello,

The item was not as described, so it is a breach of the Consumer Rights Act 2015, see here: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

http://www.legislation.gov.uk/ukpga/2015/15/section/11/enacted

You should return it and ask for a full refund.

May I help further?

Customer: replied 2 months ago.
the bike is faulty it doesn’t properly which statute can I rely on for this?
Customer: replied 2 months ago.
Thank you

The same statute.

All the best. Please click on 5 stars

Customer: replied 2 months ago.
Thank you.

You are welcome. I await your positive rating so that I may close this question.

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