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What was the last correspondence you had with them?
Ok so they have agreed to give you the 20% (£280). Therefore this is enforceable in law. What I would do is write to them and give then 14 days to issue with the refund. You should state in your email that if they do not issue the refund within the 14 days then you will be looking at legal action. If it comes to this then you will want to look at the small claims (simple procedure) which you can easily do online. It is likely that when they get wind of the legal claim they will issue the refund as they don't have any defence to support not paying it. Hopefully they will issue it within the 14 days as you set out in your letter.
What you need to do is initiate the workplace grievance process. You will want to present all your evidence and points you wish to make at the grievance interview. If you get a response from them that they don't agree with you they will have to tell you why. You then will have to appeal this outcome and can then explain why you don't agree with their findings. If you then still do not obtain the resolution you want, but feel it is wrong. At that point you will have to raise early conciliation with Acas. You can do so here; https://ec.acas.org.uk. The conciliators at Acas will contact your employer and indicate to them that you have started the conciliation process. Acas will mediate the issue and see if they can help resolve the matter. If they cannot resolve the matter then they will close conciliation and issue you with a EC Certificate. This is the first step in the legal process and once the EC Certificate has been issued you can make an application to the employment tribunal if you wish to do so. Please be advised that there is a very strict time to make an application to the Employment Tribunal which is 3 month minus one day from the date the issue arose. Do also note that this time limit gets put on "pause" while you are going through the Early Conciliation process.
I hope this information has helped. You can find a local solicitor who deals with this on the law society webpage which is;
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