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Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 17260
Experience:  Solicitor
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I am sorting out my late wife’s estate. She had a Vanquis

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I am sorting out my late wife’s estate . She had a Vanquis credit card and owes £719.09 I contacted them and offered to pay from my own funds but they said they had to pass it to their probate co
JA: Where is this? And when did the issue begin?
Customer: my wife died on 3rd of May . I have a letter from Phillips and Cohen but have found a statement and she was paying £6.50 for something called support ag trying to find if this is som sort of insurance but not been able to find any info
JA: What documents or supporting evidence do you have?
Customer: Just a statement dated 3may 2020
JA: Anything else you want the Lawyer to know before I connect you?
Customer: Don’t wish to pay if it’s insured

Hello my name is ***** ***** I will help you. I am just reviewing your question. This is an email service so there may be delays when responding.

What do you want to know about this today please?

Customer: replied 7 days ago.
If I just pay or should I wait to find out if it’s insured

I would find out if it was insured.

You should not pay unless you know.

If they refuse to disclose this information then you should make a formal complaint.

They will investigate the matter and report back to you

If they do not uphold it you can then go to the Financial Ombudsman

They offer a free, independent service and can examine your complaint for free at:

www.financial-ombudsman.org.uk

That should resolve the matter for you.

Can I clarify anything for you about this today, please?

If not, I would appreciate a 5-star rating for my answer, by clicking the button at the top of the screen. I am not paid for my time unless you rate.

If you need anything further I am available for a follow up at no extra cost.

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