Ask a Law Question, Get an Answer ASAP!
Hi thank you for your enquiry and patience. The solicitors can only charge you fees that you have been made aware of either in the initial client care letter or as the matter has progressed. If they do not have evidence of notifying you of the charges they have no leg to stand on you can defend them and refuse to pay. They offer services under terms of contract and therefore can not deviate from what was agreed unilaterally and expect you to suffer the financial detriment. You ought to follow their complaints procedure and raise the issue that you were never notified of the fees that they are seeking to recover from you and therefore you dispute these. A complaint handler will look into it and should give you the firm's final decision. If the decision does not explain the fees to your satisfaction you will be able to escalate to the Legal Ombudsman service. You should not pay without fully understanding the fees and if you did not agree to them prior to the time being incurred you are within your rights to refuse and defend your position. I hope this is useful and i would be grateful for your rating at your earliest convenience. all the best