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Hello, this is Jim, a dual-qualified lawyer (UK & Republic of Ireland) and happy to help you today.
The hospital needs to make an addendum medical record (which reflects the correct information to attach to the former record. If they do not do this, a complaint to the NHS Trust should be made - which Hospital are we talking about here?
Thanks, ***** *****'t sure if you have made a complaint to them yet. If not then you should do so. The complaints email address is***@******.***. Or you can submit it via their online form : https://www.guysandstthomas.nhs.uk/contact-us/feedback-forms/make-a-complaint.aspx
If dissatisfied with the outcome of the NHS complaint, you can then appeal to the Parliamentary Health & Social Care Ombudsman. You can also exert pressure by referring the matter to your local Healthwatch - (who are patients consumer champions) / report this to the local press and your local MP.
errors are made with medical notes - sometimes it is the patient's fault if they have trouble with memory, other times it is because the doctor has been negligent or misheard. They have a duty to ensure records are accurate though - given how vital an accurate medical record is for a patient if they need ongoing treatment in the future.
So the complaint would hopefully resolve this. If not then the Ombudsman can step in (the Parliamentary Health & Social Care Ombudsman - https://www.ombudsman.org.uk/making-complaint).
I hope this helps? If I have answered the question would you kindly leave me a 5 star rating (at the top of your screen), any follow up questions are welcomed.
No problem, you will see the list of directors here: https://www.guysandstthomas.nhs.uk/about-us/who-we-are/board-of-directors.aspx and you should be able to copy them in by email - their "*****@******.***" - that should also work. Many thanks, ***** ***** luck with it and have a good evening. Jim