With regards ***** ***** you will need to speak to customer service as I am here to assist you only. Further rating the assistance provided does not come at any extra costs.
Turning to the issue the remedies available to you is price reduction which can be up to 100% of the amount paid, repairs until the issue is fixed and you can consider hiring someone else to do the job and then claim the money back from the people that did the defective works.
In view of this I suggest you write to the company and remind them of your rights under the Consumers Rights Act 2015. Inform them that if the floor is not fixed within 14 days you will get someone else to fix the door and then you will seek to recover the money paid from them. Further notify them you will also report them to the trading standards too. You can do so using the link below:
Assuming they dont respond to you I suggest you report them to
Trading standards and also get a quote to fix the matter. Send the quote to them and advise them if payment is not made within*****action will be commenced.
With regards ***** ***** action I suggest you instruct a local solicitor or return to JA and we can assist you with regards ***** ***** the form and advising you on the court process.