Recent Questions by Jamie-Law

hi. I was involved in a non fault car accident last year and subsequent to that my insurance premium has escalated. I have also noticed that I have lost my no claims bonus which was protected at the time. can you please advise whether this is normal practice as it seems very unfair that I should be penalised so greatly for something which was not my fault.
Assistant: Where are you? It matters because laws vary by location.
Customer: West Yorkshire
Assistant: What steps have you taken so far?
Customer: my car was rebuilt and is now back on the road. the other parties insurance paid for the repairs
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: no, I think that's all

A third party was taking money from my phone company and charging me monthly because I subscribed by supposedly clicking an ad. I did receive texts from the third party but didn't respond as I felt it wasn't genuine. I had no memory of subscribing and believed it was scam texts. Neither the company nor my phone provider accept responsibility and will not refund me for this. I had never heard of this third party company before. I have never used their services.
Assistant: Where is this? And just to clarify, when was the purchase made?
Customer: Money has been taking for over a year.
Assistant: What steps have you taken so far?
Customer: Reached out to both companies. The third party has refused refund and not allowed me opportunity to make a complaint over the phone or email. Three has denied responsibility.
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: No

Hi, I am seeking your advice on a cruise trip in October from Bristol to Dublin, that I booked on the first week of March . The booking was for 18 people- I act as the lead person. I paid £1 per person as a low deposit. My card was registered with the company, which was going to be charged with the full deposit of £100 per person in 8 weeks time on the 27th of April. Now the problem is that 2 people have withdrawn after two weeks of the booking. This was immediately informed to ***** who are the agent of Cruise and Maritime. These two persons are not willing to pay the deposit on the 27th. But the remaining people are paying. There are 14 more people who have joined us since. But the cruise line and their agent are insistent that no matter how many extra people are going I have to pay the deposit for these two people plus an admin charge of £25 per person, which means I have to pay £250 for these two people. Please give me your opinion on this. If needed, I will send the T&C of the company, showing their cancellation policy, the date I booked, the date they were informed of the cancellation. But before that I would like to know if I have a case. Many thanks.
Assistant: What steps have you taken so far?
Customer: I have contacted the Customer care of Igloo Cruise, who are insisting that I have to pay for them. I instructed my bank no to pay any such amount (here £1800) without my permission. When I said this to Customer Care. I was told they will take me to court for that. My question to them is if I can pay for the rest of the group for the trip without paying for these two people. Now 27th is just two more days away and I heard about this service, which is my last resort.
Important information from Iglu Cruise | The UK's largest independent cruise holiday specialist
Planet Cruise
Dear Mrs Niru,Thank you for your email.We have checked your reservation and as you have booked on a low deposit of £1 per person, you would need to pay the remaining amount of £99.00 per person in order to cancel them. This is the terms and conditions which you agreed to at the time of booking and it is mentioned on your booking confirmation email.If you wish to completely change all the names for a cabin, there is the fee of £100.00 per person.As per our terms and conditions, any amendment will incur an additional fee of £25.00 per person.No amendments will be made to the booking unless the fees are paid.Should you require any further assistance, please do not hesitate to contact us.Kind regards,
Reference number (PLEASE DO NOT EDIT) [[*2207835*]]Sabrina Scarpone
Customer Care ExecutiveWebsite. Iglu Cruise 165 The Broadway
Wimbledon
SW19 1NEEnquire about your existing holiday | Cruise FAQs | Cruise Events
WHY ARE YOU RECEIVING THIS EMAIL?This email has been sent to . It contains important information from Iglu Cruise regarding your holiday.
ABOUT IGLU CRUISESee our opening hours >We are bonded with ABTA and ATOL which means your money is completely guaranteed when you book with Iglu.com. Registered in England:(###) ###-#### Registered Office: 165 The Broadway, London, SW19 1NE, UK. Bookings & holidays are subject to Terms & Conditions. View our privacy policy. Copyright © 2019 Iglu.com. All rights reserved.Financial Protection Feefo
Assistant: Because consumer protection law varies from place to place, can you tell me where this is?
Customer: England of course. You can see from my insertion The agent is Igloo Cruise,165 Broadway, Wimbledon SW19 1NE.
Assistant: Anything else you want the lawyer to know before I connect you?
Customer: That’s it. Do yo you want me to sum up?