Thank you. Does the warranty say that PCO registration specifically excludes any warranty claims?
If it doesn’t, then they are not entitled to refuse the repair.
Get it fixed and take the warranty company to court for the cost of the fix.
If it does, then you have a variety of courses of action.
Get it fixed and take the selling dealer to court for the cost of the repair and return of the warranty premium. You would also ask for the determination that all of the work which would hitherto have been covered under the terms of the warranty will be borne by the selling dealer.
I can tell you, from experience, that by far and away the number of dissatisfied car users not only with the vehicle but with also the dealer who are unhelpful in the extreme are Range Rover. It is a shame, because they are a beautiful vehicle but the warranty service, reliability, and the service you get from the dealer’s abysmal if the number of questions I get about that particular vehicle and those dealerships is anything to go by.
I am not aware that a timing belt lasts for ever. I know a little bit about cars and it can beat recommendation that they are replaced at as few miles is 35,000 and on some vehicles at 100,000.
I am also not aware that it is a service item although heaven only knows why it needs to be changed at intervals.
Car dealers in general are not well-known for taking out their cheque-book and paying for repairs unless they absolutely had to and even if this was unequivocally their responsibility, I wouldn’t get excited thinking that they are going to immediately fix it and shell out because that’s far from the case although I cannot speak for this particular dealer. Having said that, your experiences not particularly wholesome.
You can complain to the Financial Ombudsman about the warranty insurer but they may say that it’s a commercial transaction and they may not deal with it. They seem to pick and choose which commercial matters they deal with. Nonetheless I would make the complaint.
Can I clarify anything else for you?
I am happy to answer any specific points arising from this.
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