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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
Can you please explain your situation a little more?
The call can be over the weekend if you wish
Yes, I can check tomorrow is thats ok
Yes I have read, what is it you want to ask me?
If you want a refund from them, I will outline the process for this below.
You need to write a letter, set out your losses and request a refund within 14 days or say you will go to Court. This is called a pre-action protocol letter of claim. You should make sure you send this signed delivery and keep a copy. You must give 14 days warning before going to Court.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.
Can I clarify anything for you about this today, please?
If you need anything further I am available for a follow up at no extra cost.
You can get a public access to assist you in submitting a claim
Byt yes, it would be by email if you wish
Does that assist?
Can I assist with anything else today?
Sadly I can't draft the email. A public access Barrister is able to.
But you do not have to be present in Court
Does that help?
No, unless the agreement was conditional upon that.
I don't need to look at it, but thanks for offering. It would not change my advice.
You can post a new question thread and ask for it to be reviewed if you wish