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Hello and thank you for your question. I will be very pleased to assist you. I'm a practising lawyer in England with over 15 years experience.
I am very sorry to read of the above, and also apologise if it has taken a while for one of my colleagues to respond.
I'm following up on the above. Without some further information from you as above, I am limited in what I can say on the matter but in the hope it is helpful nonetheless, I will provide the following limited response. If you are able to kindly provide me with the above further information or if you have any further questions generally, I will be delighted to expand on the following - please just reply back to me in this case:
Based on what you say the caravan has been accessed presumably by someone with a key as you make no mention of evidence of break in. If you have proof that you provided a key to management, then you have a basis to make a claim against the park management for the damage caused. If they deny any employee or otherwise was involved, ideally you would need to obtain further evidence - e.g a statement from any neighbouring caravan owner who witnessed the occupant coming and going and might be able to identify that it was an employee or contractor of the park management.
If you can prove on balance that it was the park management or someone employed by them that accessed the caravan, you can bring a claim for the costs of cleaning and repairs and utilities used. The simplest way to do this is by using the courts online issuing service www.moneyclaim.gov.uk
Thank you for the above. I note you do not have explicit evidence that they hold a key but from what you say there is persuasive evidence that they hold one. The critical element to my mind is the lack of evidence of breaking and entering. Either management contend that the caravan was occupied by a trespasser in which case there would presumably have to be evidence of tampering witht he lock or breaking and entering for such a person to gain entry. Or the occupant had a key which means they are a person associated with the park management. The fact that a deep clean was offered readily implies but does not prove that the manager is aware of who is responsible or at least that it was someone associated with the park management. Presumably such matters can as you suggest be raised and further explored in the form of a formal complaint.
In terms of what you could seek in relation to damages, if the caravan was being occupied by someone from the park, the first issue is that rent should not be charged by the park for that period, and conversely rent should be paid to you for their illegal use of your caravan and wear and tear. Second and cleaning and repair costs. Third utility costs you have incurred. And fourth damages for any period you were not able to use the caravan for until it was cleaned. There is a potential further matter of the costs of changing the locks unless they can return the key as it seems to me the trust in their holding a key for your caravan is not there any more as management may either turn a blind eye to such unlawful practices or its security procedures are being exploited by staff and are insufficient. .