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Hi thank you for your enquiry and patience.
If they have a registered address in the UK you should send them a letter of claim by post giving them 14days and in the interim you need to be valuing the contents of the suitcase and pursuing them through the county court. If they do not have a registered address in the UK you will need to check their terms and conditions on line of where to pursue any legal action. I am not sure if you tool insurance for the bags but if you did you ought to report the loss without delay as they may be able to cover it for you. All the best.