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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
If they had not informed you about this, nor it was agreed then they can not charge you.
Under the Consumer Rights act 2015 they must act fairly.
Therefore if they didn’t tell you nor was the charge agreed then they can not levy it.
Can I clarify anything for you about this today, please?