Ask a Law Question, Get an Answer ASAP!
Hi thank you for your message, in terms of reporting the issue you can report this to action fraud who can investigate here: https://www.actionfraud.police.uk/
In terms of resolving the issue with microsoft, you could state that you will bring legal action against them for breach of contract as they are not providing the service you are paying for or you will cancel your account. That should generate a response at a higher level.
I hope this helps.
They will because they can pass their details on to their colleagues in the US.
Just send them a message in the terms I described above threatening legal action and it should get passed on to their legal team.
Yes that is fine.