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Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.
Thank you for asking for me again.
I did get a chance to look at the letters.
It does sound like they are trying to confuse you.
I would just follow the advice I have already given.
Just go ahead and take those steps.
That should resolve it for you.
Can I clarify anything for you about this today, please?
If you need anything further I am available for a follow up at no extra cost.
Sure. Happy to do that and if you want to post a new question on that I can pick it up.
Does that help?
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