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How much is owed to you?
I would advise you to send them a letter before action giving them say 21 days to pay the money failing which you may issue proceedings in the small claims court for the money online at www.moneyclaim.gov.uk
I would suspect that they will pay you when they receive your court claim, if not your letter before action.
May I help further?
You may send both by email and signed for post.
All the best. Please leave a positive rating.
You are most welcome and good luck.