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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
I'm sorry to hear of this. Can you please tell me if there is anything in your contractor agreement that allows the company to pass on such charges?
OK I understand and thank you for providing this information. Please do not worry and leave it with me for now; I will get back to you with my answer as soon as I can, which will be at some point today. The system will notify you when this happens. Please do not reply in the meantime as this may unnecessarily delay my response. Many thanks.
Many thanks for your patience, I am pleased to be able to continue assisting with your query now. The key here is whether the company has actually incurred these charges and they have genuinely suffered a loss to that amount. They cannot just penalise you with that fee and then not actually use the money to pay to repair the damage or meet any insurance premium fees, etc. So you can ask them for evidence of how these costs have been incurred to satisfy yourself that they are genuine and reasonable and if they cannot provide such evidence and it appears they are just charging you to penalise you, you can refuse to pay and challenge them over it.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Ok yes please attach the contract on here