How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jamie-Law Your Own Question
Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 18354
Experience:  Solicitor
96104960
Type Your Law Question Here...
Jamie-Law is online now

I do not have a Gas property but have been paying for it.

This answer was rated:

I do not have a Gas property but have been paying for it.
JA: Where are you? It matters because laws vary by location.
Customer:*****hardwicke
JA: What steps have you taken so far?
Customer: I have been paying £25 a month through direct debit from the beginning of this year.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: Yes it is an electric property

Hello, my name is ***** ***** I will help you. I am just reviewing your question. Hopefully, we can get this resolved quickly.

I understand that you are paying for gas and you have an electric-only property.

You need to write to the Gas company and make a complaint.

They will investigate the matter and report back to you.

If they do not uphold the complaint you can then go to the Ombudsman

They offer a free, independent service and cane examine your complaint at:

https://www.ombudsman-services.org/sectors/energy

That should resolve the matter for you.

Can I clarify anything for you about this today, please?

If not might I invite you to leave me a positive rating before you go, this ensures the site credits me for the time spent answering your question.

If you need anything further I am available for a follow up at no extra co

Customer: replied 6 days ago.
I am happy that I am being dealt with professionally.

Thank you. Can you see my response above?

Jamie-Law and other Law Specialists are ready to help you