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so this maintainance free coating is not what its meant to be?
and this company is still trading under the same name?
what did it cost and what are the problems?
Pleasure speaking just now. Next step will be quantify your loss and then send a letter to demand payment within 30 days and say if they don't pay you will issue county court proceedings against them. Hopefully this will put some pressure on them resolve the issue. You can use the attached template and just tailor to your situation. If they don't respond to your letter next step will be to make a money claim for breach of contract and you can do this at www.moneyclaim.gov.uk. If successful, you can claim the sum for the loss, the court issue fee and court interest which is 8% calculated on a daily rate from the date of loss to date of court judgment.