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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Is the company based in the UK? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you today. Thanks
Thank you very much for clarifying. Was the order made online and was it for a bespoke item. Also when you want to take them to court, what are you ideally trying to get out of them by doing so – are you still owed money for example?
Bespoke means to order, something that was specifically created for you. But anyway, you cannot realistically pursue them for ‘grief’ that they have caused, only for actual losses incurred, so that would include any payment still outstanding for example. If so, how much are you owed by them?
That would be correct I’m afraid. If you think the company has done things wrong or unlawfully then you can still report them to Trading Standards.
Trading Standards form can be found here: https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
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