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Hi, this is Jim, thank you very much for the question - I will do my best to resolve this for you today.
With this being a new build there should be a warranty with NHBC so you can ask them if they can help with this. If not, you have a right to sue the builder under both the Consumer Rights Act 2015 and also the Defective Premises Act 1972. The building must be free from defects, fit for purpose and as described. If not then you can sue the builder for your losses though you would need a quote from a surveyor for the costs involved, once you have those you can send the builder a letter before action (see attached), give them 30 days to pay, if they do not then you can issue a claim at http://www.moneyclaim.gov.uk
You could ask the builder for details of their redress scheme and complaints policy - go through the complaints procedure and if that doesn't work, then involve the independent dispute resolution company, IDRS Limited - this costs £100 to make the complaint. You should try your warranty provider before you contemplate court action though - a new build house usually has a 10 year guarantee. The solicitor who told you the render was fine could also be negligent - as you were induced to buy based on a false statement, so you may also wish to sue the solicitor for misrepresentation - for the remedial costs.
I hope this helps - please feel free to ask me anything else.
Have a good day,Jim
Yes, if you speak to the insurer, no need to talk to the site manager as it seems have fobbed you off for some time. And yes, contacting the MD of the company would be a good idea.
Yes, you should do - though first you would need a quote for remedial repairs to tell them how much you are claiming from them
No, there is no reason why you as an aggrieved consumer needs to use their contractor - you can use your own.
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