Ask a Law Question, Get an Answer ASAP!
Hi, welcome to JustAnswer. My name is*****’m a barrister with 12 years of experience and I am happy to help with your question today.
Are you asking if you can force them to pay?
Thanks for the information
Sorry for the delay.
It is quite difficult to tell on this information .
I cannot immediately see how they could argue that you are not covered because you were delayed there by reasons beyond your control. I don't know whether they are trying to argue that that exceeded the insurance. Although I would be surprised that that was not covered by catastrophe .
Ultimately though if they are refusing then your only option is to Sue or complain to the ombudsman. There is no other way of forcing them to act.
But you shouldn't give in as you do have an argument here
Can I clarify anything for you?
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Yes, ok but I can't do a call tonight.
I could tomorrow?
Ater 3.30pm would be good as I would need to consider the policy.
You can attach it using the paperclip icon.
I can do after 15.30hrs?
I think you need to request a phone call?
I am sorry but I think somebody else has accepted it.
Have you been phoned?
Pleasure just now. I have had a look at your policy and can confirm that you are covered for any additional accommodation and travel costs incurred in the event of a pandemic. To take matters forward you should now demand payment from Admiral. You can use the attached template and tailor it to your situation. If this does not resolve the situation, the next step will be to issue county court proceedings. You can do this at www.moneyclaim.gov.uk. Its a straightforward process and you do not need a lawyer