Ask a Law Question, Get an Answer ASAP!
Thank you for your question and welcome. My name is ***** ***** I will assist you. This is potentially a breach of contract claim- and if the SLAs are not met then damages may be payable. Can you confirm which SLAs have not been met? Has the service delivered on any requirements you agreed? Kind regards AJ
Thank you. How much have you paid to date? Are you looking for a total refund? Kind regards AJ
Thank you. The starting point before threatening a court claim - is the following:
- I am not satisfied that you have met the SLA's
- Say despite being given an opportunity to rectify - I do not believe you can deliver the service;
- Please refund the money within 7 days - and I will return your materials.
- Say this is formal notice to terminate the agreement.
Does she have any materials of yours that need to be returned or deleted?
Kind regards AJ
Thank you. Yes - you can offer some money - that should be in a second letter where you offer settle. In case this went to a small claims court - you should have a notice first that just terminates the contract. If you are comfortable paying £500 -700 then yes put a settlement offer in the letter. Kind regards AJ
Thank you. I would be most grateful for your feedback. Kind regards AJ