Thank you for your patience.
A certain amount of wear and tear is unavoidable in rental properties. Over time as tenants live in homes, some damage will occur. This isn’t a result of abuse or neglect by the tenants, meaning tenants can’t be held responsible for it.
Having a detailed and accurate inventory in place can be a big help when it comes to avoiding disputes over damage between tenants and landlords.
Tenants are expected to hand back the property in a similar condition as recorded in the inventory at the start of the tenancy.
if there was no pictures taken of the toilet in the check in inventory , then they have to prove that you have broken the toilet. In the absence of recorded condition of the toilet at the time of checking in, the Landlord /agents can not claim that damage from you now.
You should ask for invoice for cleaning , again providing evidence , that you left the place untidy and full of garbage, thus justifying the cleaning charge.
In the absence of both these , the Landlord/agent can not charge you for either the cleaning or the toilet repair.