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Welcome to JA.
I am sorry to hear about your situation.
From the circumstances given it appears your rights under the consumers rights act 2015 has been breached. This is because it states services provided must be performed with reasonable care and skill and goods provided must be fit for purpose and of satisfactory quality. In view of the works undertaken it appears both the service given and the goods supplied did not meet the standards expected.
In view of this you have a number of remedies available to you to ensure you are not left with a roof.
Before I proceed to discuss the remedies do you understand what I have stated so far
Unfortunately I can't take calls now but I can do so in about an hour.
I can call you back in the afternoon if that's suitable for you then?
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The remedies available to you is price reduction which can be up to 100% of the amount paid, repairs until the issue is fixed and you can consider hiring someone else to do the job and then claim the money back from the people that did the defective works.
In view of this I suggest you write to the company and remind them of your rights under the Consumers Rights Act 2015. Inform them that if the roof is not fixed within 14 days you will get someone else to fix the roof and then you will seek to recover the money paid from them. Further notify them you will also report them to the trading standards too.
Assuming they dont respond to you I suggest you report them to
Trading standards and also get a quote to fix the matter. Send the quote to them and advise them if payment not made within*****action will be commenced.
With regards ***** ***** action I suggest you instruct a local solicitor or return to JA and we can assist you with regards ***** ***** the form and advising you on the court process.
I hope I have clarified the position if not please let me know.