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What is the sum in question please?
Has anybody called?
I'm really sorry about this but I didn't accept or make that call so I don't know what was said and I can't comment upon it.
I can't really comment upon somebody else's advice.
On the face of it, I would agree that you could argue that the booking you made has changed so fundamentally that you would be entitled to cancel and be refunded.
But I don't know what their legal advice is.
Can you ask them to specify?