Ask a Law Question, Get an Answer ASAP!
Hi thank you for your enquiry and patience. I am reviewing it now for you.
Hi the reason is because I was typing your response and when your call request came through all the typed content disappeared. Can you accept the call now it should be a withheld call.
Let me know when you want the call. In the mean time I can guide you that there is really nothing you can do to stop the insurer from paying out to the lady. Sometimes it is not because they believe her but because it would cost more to defend the claim. If they have however recorded it as a fault claim and this will affect your no claims bonus and your premium you should submit a formal complaint requesting that they change the classification as it is they that are refusing to review the video footage. If their response is not satisfactory then you will be able to escalate to the financial ombudsman service who can make a decision on whether the insurer has treated you fairly. All the best. If you need to still speak to me please do not hesitate to send me a time.
good evening, you should send an email to***@******.*** and they will deal with your requested = they will not question anything.