Thank you very much for clarifying. A consumer’s rights in this situation are determined by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In case you want to refer to them directly, they can be found here:
Amongst others, these Regulations apply to contracts entered at a distance (e.g. online or over the phone).
In terms of cancellation rights, these are as follows:
· Contracts entered off the trader’s premises or at a distance – 14 days after the day the contract was entered into (for services)
All of the above contracts require the trader to issue the consumer with specific pre-contractual information (unless it is a contract entered off the trader’s premises for a value of less than £42). Details of the required information can be found here:
· For contracts entered off the trader’s premises or at a distance: http://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made
If this information is not provided, the consumer’s right to cancel, as detailed above, can be extended by up to 12 months. This means that even if you have gone past the initial 14 days to cancel, you can still cancel within 12 months of the contract starting simply because they had failed to give you the required information at the time.
If you wish to get a template cancellation form you can use the one provided in the Regulations: http://www.legislation.gov.uk/uksi/2013/3134/images/uksi_20133134_en_003
As you are still within the initial 14 days you can still cancel now without any repercussions, especially as the services have not yet started.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.