Hi, Thank you. Here is my outline for a letter - any claim would need to be fully particularised, but this would be a good start to register a complaint:
I refer to my company [NAME] Ltd (Company). On the [DATE] the Company applied for loans under the Bounce Back Loan government scheme (Application No. INSERT). These Applications were accepted on [DATE] (confirmation attached). Since this date the following accounts have been frozen without explanation [ACCOUNT NOS] -and no funds have been received.
I have not been provided any reasonable explanation as to why the accounts have been frozen and the loans have not been paid - and therefore reasonably declare that this is an administrative error on the part of the bank.
I hereby put you on notice that this is a breach of the mandate owed by the Bank to the Company - or at worse an act of negligence- accordingly the Bank is liable to the Company for:
- Reasonably and properly incurred legal costs;
- [INSERT SCHEDULE OF LOSSES]:
These cost are increasing at a daily rate of [XXXX] and are causing irreparable harm to the Company business and reputation.
Please register this as a formal complaint and take the following action within 2 business days [INSERT DATE].
1. Unfreeze the accounts;
2. Release funds for all accepted Loan Applications referred to above;
3. Pay the Company the losses detailed in this letter.
If I do not receive a response by within 2 working days - I reserve the right to take any action available to me including complaining to the Financial Ombudsman and making a court claim. I will also hold the bank for costs associated with fully particularizing my claim.