The first thing that you need to do is make a Subject Access Request, in writing for all the personal information they have on you. That should include all the personal information they have about you and any CCTV, recordings, and correspondence containing “personal information”.
Here is information to help you make the request:
they have 40 days to reply.
Ultimately, if they don’t agree to pay and there is no exclusion which they can rely on, then you need to make a complaint to the financial ombudsman.
There is a process that you need to go through although you can phone them, you will need to put everything in writing
I am glad to help.
Hopefully, I have answered your query in a way that is simple and easy to understand.
I would be more than happy to clarify anything else for you. In the meantime, thank you once again for using our services.
I am happy to answer any specific points arising from this.
Please be aware that my answer is based strictly upon the information you have given me.
If you still need any points clarifying, I will be happy to reply because the thread does not close. In fact, it remains open indefinitely.
I am always happy to answer any further questions you have on any new thread in which case, please start your question with, “ For FES only”.
You don’t need to do it on this thread, just a new thread. You have me exclusively on this one.