Ask a Law Question, Get an Answer ASAP!
Welcome to Just Answer, I am a practicing solicitor in England and Wales and I will be dealing with your case today.
Kindly note, I am not available for phone calls at the moment, however I can easily assist you via this online chat.
You have protection under the consumer rights act 2015, which provides if any product or service is purchased , it must must be “of a satisfactory quality”, “fit for purpose” and “as described”.
You can ask the Groupon to refund the cost of your voucher , plus any other cost that you have incurred for using their voucher. You have a right to reject their voucher and are entitled to a full refund.
If Groupon fails to refund you, then you can claim your cost via small claims court.
You can initiate money claim online by using following web link-
Before you start a court claim, you must send Groupon company, a letter before action, asking for the costs to be paid , within 14 days of the letter.
If the company fails to pay you within the given time, then you can proceed with the court claim, by using the above given web link
If you need further assistance, please let me know.
Thank you and all the best.