Hi, this is Jim, thank you for the question - I will resolve this for you.
Sorry to hear of the issue. Luckily you have strong rights against a dealer. As you are within 30 days you can return it - the request must be made within 30 days, which is fine in your situation as you have already asked the dealer. They have already said "see you in court", though a letter before action should be sent to them now.
To summarise the law, if you purchase a used vehicle from a dealer you have rights under the Consumer Rights Act 2015, which states that the vehicle has to be:
· of satisfactory quality in that it must not be faulty or damaged when received
· as described in that the vehicle must match any description given at the time of purchase
· fit for purpose in that it should be fit for the purpose intended
If the vehicle does not meet the above then you will be able to enforce your rights and sue for your money if the dealer refuses to give you the money back. The claim would not be against the manufacturer as they will only be responsible under their warranty which came with the vehicle.
There is no protection against fair wear and tear, misuse or accidental damage, faults that were pointed out at the time of sale or if you change your mind and no longer want the goods. The age and value of the vehicle will also be relevant and the expectations of older vehicles will certainly be lower.
The rights against the seller are:
1. Reject the vehicle and request a refund which must be done within 30 days of purchase or delivery.
2. Repair or replacement and this can be done within the first 30 days or after, if that deadline has passed and a rejection is no longer possible. If a repair is not possible or has failed, the vehicle can still be rejected for a refund, or if you want to keep it, you can ask for a price reduction. If asking for a refund or a replacement, the current value of the vehicle will be used, taking into account any depreciation in value for usage by the buyer since purchase. If the repair would put you are considerable inconvenience - e.g. taking several weeks, you can demand a refund. They are only allowed one chance at the repair - if that fails, you are due a refund.
I would advise that you report the dealer to Trading Standards (tel: 0808(###) ###-#### and commence legal proceedings via the money claim online site (www.moneyclaim.gov.uk) for your money back.
Before you do this however you should send them a 14 day letter before action to warn them of your intentions, to allow them to avoid litigation and resolve this dispute. I attach a template letter for you to use which will hopefully resolve the dispute. If it is possible to hand the car back, you should take it back and hand the keys over to them. If they refuse to take it back, you should bring it back to your property for the time being. It remains your property until you have been paid back. Finally, if you paid £100 or more towards the car with a credit card, your card provider is jointly liable here - you can ask them for a full refund under S.75 of the Consumer Credit Act 1974. They will then pursue the dealer for their outlay.
I hope this helps and answers the question - please feel free to ask me anything else.
Have a good day,