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Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter. Can I please ask you to give me some more detailed information regarding this matter so as to allow me to work with you and help resolve your enquiry. Did you order the items directly from the company in China?How did you pay for the items?
Unfortunately, without the additional information requested in my first/previous response, I will not be able to give you detailed advice to your question, but I will be able to give you a general answer, which I hope will be of assistance. If you are able to supply the additional information later, please do so and I will then come back to you with a more detailed answer.
If you paid for the items using a debit card, then I would advice that you contact your bank and ask to make a chargeback to you debit card account. The bank will hopefully deal with the matter for you by putting the amount into dispute and then refund if not challenged.
If you paid by bank transfer, then the bank are unlikely to get involved.
If the company is located in the UK, you could then send them a letter requesting a refund for the wrong item which you returned to them. If they fail to reply, you can then send a letter before action. I have attached a template letter below. Should that fail, then you final option would be a claim at court against them
Hello, I am just following up on your enquiry to see if I can assist further. Thank you for using Just Answer and for allowing me to assist you with your legal enquiry. Please do not hesitate to come back to me for further advice on this or any other legal matter. It will be my pleasure to be able to assist you again.