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Thank you for your question and welcome. My name is ***** ***** I will assist you. If they requested the refund with 14 days of purchase - and did not accept delivery of the goods - then this would fall within cooling off period. So they would be entitled to a refund. Did they pay by credit card? What happened to the goods? Kind regards AJ
Thank you. You can put in your terms and conditions that states that the refund will only be processed upon receipt of the goods. You can say the goods have to be returned within 14 days - but this wont override the cooling off period if they requested the refund within 14 days - but there is a delay caused the couriers actions. If you send me your terms and conditions I can review them?
Kind regards AJ
Thank you. Can you send me a link to the terms and conditions to this thread? Many thanks AJ
Thank you. I have received this and will revert to you tomorrow.