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Welcome to Ja.
I am sorry to hear about your situation.
Please note that this is not a chat service therefore you may experience delays but rest assured that I will respond within 24 hours.
Please can you confirm why the holiday refused to provide the refund and also can you confirm whether you paid for the holiday via debit or credit card?
I suggest you consider you demand a refund on the basis that they cannot fulfil a service you paid for at no fault of yours. Further you cannot be certain they will still in business in the next 6 months or you will be in a position to book another holiday.
An alternative way to get your money back is If you booked by credit or debit card - you can contact the card provider and ask for a refund under S.75 of the Consumer Credit Act 1974(credit cared) or chargeback(debit card) - as the bank can assist with regards ***** ***** position. However time limits are applicable for these schemes which may vary depending on your bank provider. Therefore it is best to contact your card provider to confirm this position.
Another way is court action for breach of contract. That said before you consider this route please return to Ja and we can assist you with the process.
I hope I have clarified the position if not please let me know.
Thanks and stay safe