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Under the Consumer Contract Regulations , you have rights to cancel a contract that had been made at a distance or “off premises”, not in business premises of the selling agent, then you can cancel the contract if you have changed your mind.
The time in which a client has the right to cancel, known as the “cooling-off” period, is 14 days from the day the contract is entered into providing the client is made aware of their right to cancel.
You can cancel the contract in cooling off period, if the contract is signed at your home.
Their failure to inform their client that they have the right to cancel means that the 14 day cooling off period has yet to begin, leaving clients the right to cancel your contract at any time.
if you are not signing the contract together with the Agents, simultaneously, at their business premises, then it is likely to be deemed distant selling and the 14 day cooling-off period comes into play.
If the previous signing was signed off-premises, and the agent did not inform you about cooling off period ,that means you were not bound by that contract , and can terminate it , and can not be forced to sign a new one.
No , these are not automated replies. Please note, replies get delayed at times.
Could you please confirm if they were not offering full marketing in the previous contract?
So, photos got delayed?
Due to repair works or due to the inaction of the agents?
So, you asked for full marketing, which was not possible without the photos, which got delayed due to repair works,
, you would not have signed the earlier contract, if full marketing was not possible then.
You would have to sign this full marketing contract now, if you are not happy with the duration of it, you could have negotiated on the term of its validity.
Were they involved in the repair work of your property as well?
You mentioned that photos got delayed due to repairs?
Right, if both the contracts signed off-premises , and in the first one, you were not made aware of your cooling -off rights of cancellation, then you can still terminate it .
Regarding the contract entered yesterday, again if it is off-premises contract, then cancel it within 14 days, and ask for a shorter duration, full marketing contract.
Thank you and all the best.