Hi, thank you for your message. Again I am very sorry to hear about your situation. I would advise that she contacts her local council to see if she is eligible for any financial help. She can find contact information for her local council here: https://www.gov.uk/find-local-council. Her local council may also be able to help her get cheaper accommodation if needed.
She can also use one of the following benefits calculators to determine what benefits she can get here:
1) https://benefits-calculator.turn2us.org.uk/AboutYou (Turn2us)
2) https://www.entitledto.co.uk/?e2dwp=y (Entitledto)
3) https://www.betteroffcalculator.co.uk/#/free (Policy in practice)
In terms of getting her home she should contact her embassy for guidance especially with the restrictions as a result of the corona virus. She can contact them using this link: https://uk.usembassy.gov/
She will need to explain her circumstances and the may guide her accordingly.
Her local citizens advice bureau may also be able to guide her in regards ***** ***** financial needs. She can find her local citizens advice bureau here: https://www.citizensadvice.org.uk/ (CAB). CAB’s are accessible in different areas in the country providing free legal advice to individuals who cannot afford this. You can contact them by phone to book a face to face appointment. They may also be able to provide phone appointments.
If her son is under 16 or between 16-20 and in full time education she is entitled to child maintenance. I would advise that she contacts the child maintenance services to make payment arrangements through them.
She can use the child maintenance calculator for an estimate of what you are entitled to here:
I hope this helps and I wish you all the best in dealing with this matter. Please do not hesitate to contact me should you have further questions regarding this matter. I am happy to answer follow-up questions - please do get in touch with extra information or further queries and I will do my best to help you. Best wishes.