Thanksfor the information
You do have a claim for the actual value of thegoods as they clearly do not comply with consumer rights act requirements.
I don't know whether that exceeds the 10 poundvoucher that they have offered? If it does then you should probably ask forthat sum of money.
If you are seeking to claim more than the valueof the goods that were not adequate then I'm afraid you do not have a claim in lawthough.
Compensation is only the sum of the loss in theUK. In this instance the loss is thedamaged goods
a voucher isn't really adequate though becausethey should give you a complete refund .
I don't know whether it is a sum of money worthsuing over though as it would cost you a certain amount up Sue but they wouldprobably settle if you did
Can I clarify anything for you?
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