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Good evening, thank you for contacting Justanswer. I am a solicitor in England and Wales and happy to guide you. If the time for completion was agreed and not simply estimated then you will be able to rely on the express terms of the agreement to claim that delay was in breach of the contract. If there was simply an estimate and no commitment to complete by a specified date then you would be relying on the CRA 2015 which provides that completion would have to be within a reasonable time. Reasonable is not an objective assessment it will depend on the specific circumstances and with the covid-19 pandemic at the moment most traders are relying on it to justify inability to complete.
Now should you believe that they could have completed on time or if late not as late as would have happened had you not engaged alternative contractors you will have to send to them a letter of claim in compliance with the pre-action protocol on construction and engineering disputes. You could look to agree with them not to comply with this protocol but if they do not agree you will have to use it. You give them 14 days to acknowledge receipt of your claim and 28 days to provide their substantive response. If they do not engage with you and you are therefore not able to arrange the required meeting to try and resolve the matter amicably within 21 days of receiving their response, you will be within your rights to submit your claim in the County Court Money Claims Centre. You would have to download and complete form N1, attach you particulars of claim and all your evidence. You will be able to claim damages and therefore it would not be full refund if not all their work needed to be redone. If their work was ok but they have just not completed you will be able to claim for the cost incurred to contract the alternative contractors. I would strongly recommend that you get an independent surveyor to assess their work and to write a report on the work and the outstanding work and if possible to confirm the value of the outstanding work. you will attach this report to your claim. You will need to download Form EX50 to check on page*****issue fee applicable for the value of your claim, the higher you claim the higher the fee. If your claim is for less than £10,000 you will be able to file it online on moneyclaimsonline website. If I can clarify anything further please do not hesitate to send me your follow up questions, I will be more than happy to assist you. All the best.