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Hello - Really sorry to hear of the above. I shall do my best to help you today. So far seems you have taken the right steps. Bank of Scotland will investigate your complaint and aim to resolve this within 8 weeks. If you are not happy with the final response, the next step will be to take this to Financial Ombudsman Service. You should do this within six months of receiving the final response from Bank of Scotland. You should also report this to Action Fraud for further investigation by calling 0300(###) ###-####/p>
Thanks very much. I am pleased to continue to assist you on this. As a final resort, the customer could consider court proceedings against the bank to try to recover compensation. Needs to be noted that Court actions can however be expensive and lengthy. Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.