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I am so sorry to hear about your experiences. Under the english law, you are entitled to claim for all your direct losses as a result of the breach of contract by the other party, which will include your wasted expenses.
So what else are you ideally hoping to achieve in the circumstances? Do you still want the puppy or a full refund?
What I suggest you do is if she fails to be flexible due to her previous breach you will consider issuing a claim against her for the wasted expenditure. Hopefully she will re-consider the matter and try to meet you half way.
If you have no other ways to collect the puppy, you remaining option will be to give up the puppy and asks for a full refund plus compensation for your loss.
She will have to refund you the deposit because she was in breach from the outset.
You need to write a letter, set out your losses and request a refund within 14 days or say you will go to Court. This is called a pre-action protocol letter of claim. You should make sure you send this signed delivery and keep a copy. You must give 14 days warning before going to Court.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 https://www.gov.uk/government/publications/form-n1-claim-form-cpr-part-7 and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value, you would need representation for trial.
I hope this helps.
Thank you for using Just Answer and for allowing me to assist you with your legal enquiry. Please do not hesitate to come back to me for further advice on this or any other legal matter. It will be my pleasure to be able to assist you again.
Yes. Because she breached the agreement first. She can't legally take deposit, call it non-refundable and then breach the contract.
It will only be non-refundable if you decided to not buy the puppy because of your own reasons.
You are welcome. Take care.